More Lovefilm Hilarity

Saturday, 10 July 2010 Comments
Domains Email

I recently blogged about the epic saga when I tried to change my email address with Lovefilm. It resulted in me closing my account (for security reasons, not out of spite!).

As the adventure ended, I had another few emails from Lovefilm that I thought I should post, because it just further highlights how bad their customer support is. Don't worry, this one is only three emails :-)

It looks lie some wires got crossed, and after someone already solved my issue (closed my account), I got an email from someone trying to do the same.

From: LOVEFiLM Support
To: Danny Tuppeny

Dear Danny,

Thank you for your email.

We will be happy to investigate this query for you, but at present I'm afraid I am unable to positively identify your account from either the email address you have given "(removed)" (which does not appear to be registered in our database), or from your name as you have supplied it below.

Rather than leaving the issue open, I replied to inform them that everything was sorted.

From: Danny Tuppeny
To: LOVEFiLM Support

Hi,

It looks like the account has already been updated. I was somehow still logged into it, and now my name shows as "Removed Removed" and there is a "videoisland" email address :-)

Danny

I probably could've worded this better, but I thought it was quite clear that the problem had been dealt with. Ofcourse, as I've seen, it doesn't really matter how clearly you explain things to the Lovefilm Customer Service team anyway...

From: LOVEFiLM Support
To: Danny Tuppeny

Dear Danny,

Thank you for your query regarding your account.

I would be happy to provide you with the login details for your DVD Rental account, however before doing so, please can you kindly provide us with the following details below:

1. Your registered first and last name
2. Your registered delivery address with postal code
3. Your recent titles dispatches on your account.

Once we have these details, we shall be able to perform the necessary security checks and provide you with the necessary login details.

Truly gobsmacking. Needless to say, now my account is removed, these guys are on my blocked senders list. I really don't want to hear from them anymore until the learn to read their emails before replying!

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